OneLogin Suffers Breach – Customer Data Said To be Exposed, Decrypted

OneLogin Suffers Breach – Customer Data Said To be Exposed, Decrypted

Enlarge reader comments 41 Share this story OneLogin has admitted that the single sign-on (SSO) and identity managemen

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support page that is only accessible to OneLogin account holders is even more worrying for customers. It apparently says that “customer data was compromised, including the ability to decrypt encrypted data.”

OneLogin—which claims to offer a service that “secures connections across all users, all devices, and every application”—said on Thursday that it had “detected unauthorised access” in the company’s US data region. It added in the post penned by OneLogin CISO Alvaro Hoyos:

We have since blocked this unauthorised access, reported the matter to law enforcement, and are working with an independent security firm to determine how the unauthorised access happened and verify the extent of the impact of this incident. We want our customers to know that the trust they have placed in us is paramount.

While our investigation is still ongoing, we have already reached out to impacted customers with specific recommended remediation steps and are actively working to determine how best to prevent such an incident from occurring in the future and will update our customers as these improvements are implemented.

It has given customers a long list of actions to protect their accounts following the attack.

It’s unclear why it is that OneLogin has provided three different sets of information to its customers. It’s possible the company was hoping to only disclose more detail to those directly affected by the attack to avoid revealing potential weaknesses that may have exposed the data in the first place. But that attempt to keep the information under wraps has clearly backfired as customers scramble to secure their accounts.

This is the second data breach that OneLogin has suffered within the past year. Last August it warned customers of a cleartext login bug on its Secure Notes service, after “an unauthorised user gained access to one of our standalone systems, which we use for log storage and analytics.” Hoyos apologised for that particular breach. “We are making every effort to prevent any similar occurrence in the future,” he said at the time.

This post originated on Ars Technica UK

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